Shipping policy

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Shipping Policy

At Kovaria, we are committed to delivering excellence. We are pleased to offer FREE shipping on all orders worldwide.

1. Order Processing Times

We strive to get your order on its way as quickly as possible. Please note the following timelines:

  • Standard Processing: 1–3 business days.
  • Peak Seasons/Holidays: Up to 7 business days.

Once your order is handed over to the carrier, it is officially in transit and a tracking number will be provided.

2. Estimated Delivery Times

Delivery timelines vary based on your location and carrier efficiency:

  • United States: 6–12 business days
  • Worldwide: 6–12 business days

Note: Delays may occur due to customs processing, seasonal surges, or holidays. These factors are beyond Kovaria's immediate control.

3. Accuracy & Address Responsibility

Customers are responsible for ensuring all shipping details are 100% accurate at checkout.

  • Corrections: If you notice an error, email us at kovariatherawrapkla@gmail.com within 24 hours. We will do our best to update it, but changes are not guaranteed once processing begins.
  • Verification: If our system flags an address issue, we will contact you. If no response is received within 3 business days, the order may be cancelled.
Important: Kovaria is not responsible for items marked as undeliverable due to incorrect or incomplete addresses provided by the customer. In these instances, no refunds or reshipments will be issued.

4. Delayed, Lost, or Stolen Packages

While we take every precaution for a safe delivery, Kovaria is not liable for delays or losses caused by external factors such as weather, courier disruptions, or theft after delivery.

  • Lost/Stolen: If your package is missing, contact us at kovariatherawrapkla@gmail.com. We will provide guidance on how to file a claim with the carrier.
  • Resolution: One-time replacements are issued at our sole discretion as a courtesy and are not guaranteed.

5. Policy Updates

Kovaria reserves the right to modify this Shipping Policy at any time. By completing a purchase, you agree to the terms outlined above.

Questions? We are here to help:
kovariatherawrapkla@gmail.com